Quality and service provider audits

Are your facility services not working as expected or do they need improving? Canzler ensures your operational concept by analyzing the services due under the terms of the contract, highlighting the targeted development and a strategic quality review of your facility services providers.

With you we analyze service interfaces and processes with regard to the various providers in the company and identify strengths and weaknesses in the services provided with a view to managing and increasing efficacy and efficiency. We draw up improvement proposals, the implementation of which we continually monitor.

Targets

  • Advancement of providers involved in the project
  • Securing of the quality required of the services provided
  • Realization of optimization potential
  • Identification of preferred supplier
  • Guarantee of efficiency for optimum support of the core processes
  • User and client satisfaction
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Methods

  • Analysis and optimization of contracts, processes, and interfaces
  • Holding of workshops - moderation / mediation / coaching
  • Development and implementation of SLA / KPI with reagrd to TQM
  • Advice on the use of target-oriented management models
  • Help with assessing facility services providers
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