Reorganisation by reallocation of facility services, development of QM and KPI control model and development of CAFM system
CANZLER supported Telefónica Telefónica - one of the largest telecommunications providers in Germany - in the course of its merger with E-Plus Mobilfunk GmbH (E-Plus) in reorganizing the Real Estate & Workplace Ma­nage­ment division. In the course of this, after identifying needs and harmonizing services, the innovative operating concept for the management level and the facility services for the building and work stations incl. the bonus system were devised. A comprehensive QM concept was developed for the management model. Moreover, as part of the project, a digitization model with an integrated CAFM solution was compiled and realized. About 20 different technical and infrastructural facility services at different service levels were tendered. They included postal services, cleaning, day-time cleaning, window cleaning, security, reception services, care of the greened areas indoors and outdoors, winter services and catering. A special focus was on the services in the areas surrounding the work stations and on the staff, visitors and customers in the shops. CANZLER also provided ongoing support for realization of the new management model.
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Project data

Object details:
Building portfolio consisting of about 340 stores and 30 offices, partially with computer centers
Telefónica Deutschland
ingenhoven architects
600.000 m2

Provided services


Demand management Interim and service provider management Quality management Quality and service provider audits
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