Towards optimal working conditions

Facility services is defined as support services for core processes in a company. Often users do not discern the value added. Indeed, their actual needs are frequently not well known. Given global competition and the “War for Talents”, companies are under pressure to offer an optimal working environment.

We concern ourselves with the question what value added the notion of hospitality offers for providing facility services and what services a facility services provider can deliver that enhance user satisfaction.

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