CANZLER supported Deutsche Apotheker- und Ärztebank (apoBank), headquartered in Düsseldorf, in tendering the technical facilities management at a total of 90 locations nationwide covering a GFA of no less than 152,000 square meters. The array of properties and the special requirements of the bank users at the head office made the tendering process very complex.
The apoBank has for over 117 years been the house bank of the therapy professions. Its client base includes in particular members of the therapy professions, their professional organizations and associations, healthcare providers and corporations in the healthcare market. The branch network includes larger locations such as Frankfurt, Berlin, Hanover and the Düsseldorf HQ with a GFA of 45,000 square meters. At many locations there are mid-sized branches and individual offices providing advisory services at places where hospital and clinics are based.
CANZLER tendered the technical facility management on behalf of apoBank at the customary market conditions. For each of the 90 locations the emphasis was on compiling a list of specifications tailored to the property and the plant and equipment, subdivided by in part different cost centers. “If only because of the sheer mass of locations and technical facilities, the tendering process was extremely complex and extensive,” explains Moritz Krause, the project manager in CANZLER’s FM section in charge.
The Düsseldorf head office entailed special requirements as regards availability. Because of the building control system, which is highly elaborate, and in the wake of conversion work requires, for example, extensive programming, and lighting technology that is just as discerning, the site poses a tall test of the service provider’s technical prowess. Moreover, bank operations themselves involve tough user requirements: “Here the emphasis was on factoring in the security technology specs and the access regulations, in particular when it came to unscheduled intervention, for example in the event of problems with operations,” Krause reports.