|Deutsche Telekom AG - Quality and Service Controlling|
Tasks and Solutions
Consult with the client to develop a quality and service control protocol to assure quality and operator responsibility
Kind of Object and Use
18,000 properties of different utilization with an approx. area of 15,000,000 m²
The Deutsche Telekom AG plans the sale of a captive subsidiary which previously performed all the planning, building and Facility Management Services.
The technical advice is incumbent upon Canzler regarding the sale. It is the central task of Canzler to make an assessment system that is as clear as possible for the guarantee of the operator’s responsibility, and the quality of service and building performance. Based on the contractual regulations, Canzler develops "testing guides" to professionally control the service of the following four service fields:
This testing draft includes:
The result of the quality and service Controlling is a Bonus-Malus-System.